logigame Frequently Asked Questions

Creating a logigame account is quick and straightforward. Click the registration link, fill in your full name, email address, Philippine mobile number, and date of birth, then set a strong password. You must be at least 21 years old to register. Once submitted, you'll receive a verification code via SMS or email to activate your account. The whole process takes under five minutes.

logigame requires a valid Philippine government-issued photo ID for identity verification — accepted documents include your UMID, passport, driver's licence, or PhilSys National ID. You may also be asked to provide proof of address (a recent utility bill or bank statement with your name and address) and, for larger withdrawals, a source-of-funds declaration. KYC is mandatory before your first withdrawal is processed.

No. logigame strictly enforces a one-account-per-person policy. Each individual may maintain only a single registered account. Duplicate accounts are detected through identity verification and device fingerprinting. If duplicate accounts are discovered, all associated accounts will be suspended, balances forfeited, and any bonuses voided. If you've accidentally created two accounts, contact support immediately to resolve it.

On the logigame login page, click "Forgot Password" and enter the email address associated with your account. You'll receive a password reset link within a few minutes. If you no longer have access to that email address, contact logigame's 24/7 live chat support with your account details and a valid ID — our team will guide you through a secure account recovery process.

You can request permanent account closure by contacting logigame support via live chat or email at [email protected]. Before closure, ensure you have withdrawn any remaining balance — funds left in a closed account may not be recoverable after a certain period. If you're closing due to problem gambling concerns, consider requesting self-exclusion instead, which provides additional safeguards. See our Responsible Gaming page for more information.

Accounts may be suspended for several reasons: pending KYC verification, suspected fraudulent activity, duplicate account detection, violation of logigame's Terms & Conditions, or a self-exclusion request. If your account is suspended and you believe it's in error, contact our 24/7 support team via live chat with your registered email and a brief description of the issue. Most cases are resolved within one business day.

The minimum deposit on logigame is ₱100 per transaction for most payment methods including GCash and PayMaya. Bank transfer minimums via BPI, BDO, and Metrobank may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by logigame, though your e-wallet or bank may impose their own daily transaction caps.

GCash withdrawals on logigame are among the fastest in the Philippines — approved withdrawals are typically credited to your GCash wallet within 5 to 30 minutes of approval. Processing times may be slightly longer during peak hours or if your account has a pending KYC review. logigame aims to review and approve withdrawal requests within 15 minutes during regular operating hours.

logigame does not charge its own platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some bank transfers may carry a small interbank transfer fee. GCash and PayMaya peer-to-peer transfers to logigame are generally free on their end. We recommend checking your e-wallet or bank's fee schedule for the most up-to-date information.

For security and anti-money laundering compliance, logigame requires that withdrawals are made to the same payment method and account used for deposits. You cannot withdraw to a GCash number or bank account that is different from your funding source. If you need to update your withdrawal method — for example, because you changed your GCash number — contact support and complete an additional verification step before the change can be applied.

BPI and BDO InstaPay transfers to logigame typically reflect in your account within 15 to 60 minutes during business hours. PESONet transfers may take up to one business day to process. If your deposit has not appeared in your logigame balance after 2 hours, contact support and provide your bank transaction reference number so our team can trace and credit it manually.

The minimum withdrawal on logigame is ₱200 for GCash and PayMaya. Bank withdrawals via BPI, BDO, or Metrobank have a minimum of ₱500. You must complete KYC verification before your first withdrawal can be processed. Withdrawals are subject to active wagering requirements on any bonus funds in your account — real-money balances can be withdrawn at any time once verification is complete.

logigame offers hundreds of slot games including popular titles from JILI, Pragmatic Play, and other leading providers. JILI slots are especially popular among Filipino players for their fast gameplay, high RTP rates, and features like free spins and progressive jackpots. You can filter the logigame slots library by provider, RTP, volatility, or game theme to find exactly what you're looking for.

Yes — all logigame RNG games use certified Random Number Generator technology that has been independently tested by accredited gaming laboratories. The RNG ensures every spin, card deal, or dice roll is completely random and not influenced by previous outcomes or by logigame in any way. RTP (Return to Player) percentages are published for all games so you know what to expect before you play.

Absolutely. logigame is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open logigame.app in your phone's browser, log in, and you have access to the full game library, live casino, sports betting, and all account features. The mobile interface is designed for smooth gameplay even on standard mobile data connections across the Philippines.

logigame's live casino section is powered by Playtech and features a wide selection of live dealer games including baccarat, roulette, blackjack, dragon tiger, and several game show-style titles. Playtech Live tables operate 24/7 with professional dealers streaming in HD. Many tables offer Philippine peso (PHP) betting, and Filipino-speaking tables are available at select times for a more comfortable experience.

Yes! logigame's sportsbook covers PBA (Philippine Basketball Association) games, international NBA fixtures, UFC fight cards, boxing events including Filipino fighters, and a wide range of other sports. Odds are updated in real-time and in-play betting is available for selected events. All betting is in Philippine Peso (PHP) and minimum bet amounts are clearly shown on each market.

logigame offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and structure are published on the logigame promotions page and are subject to change. Typically, welcome bonuses on logigame come as a deposit match — for example, a 100% match up to a specified PHP amount — and may include free spins on selected slot titles. Always read the bonus-specific terms before claiming.

Wagering requirements — sometimes called playthrough or rollover requirements — specify how many times you must bet your bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 30x wagering requirement means you need to wager ₱15,000 in total before those bonus-related winnings become withdrawable. logigame's standard wagering requirements range from 25x to 50x, depending on the promotion.

Bonus expiry periods vary by promotion and are stated in each offer's specific terms. Most logigame bonuses expire within 7 to 30 days of being credited to your account. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings are automatically forfeited. Expired bonuses cannot be reinstated, so it's important to review and plan your play around the validity period.

Yes, logigame rewards regular players through its loyalty program. Players earn points for every real-money wager placed across slots, live casino, and sports betting. Accumulated points can be exchanged for bonus credits, free spins, or cashback. Higher-volume players are invited to VIP tiers that unlock exclusive benefits including dedicated account managers, faster withdrawals, higher deposit limits, and personalised promotions tailored to your gaming preferences.

Bonuses may be voided on logigame for the following reasons: the wagering requirement was not met within the validity period; suspicious or irregular betting patterns were detected that violate bonus terms (such as low-risk hedging strategies designed to exploit the bonus); more than one account was used to claim the same offer; or the bonus was claimed by a player who was already subject to self-exclusion. If you believe your bonus was voided in error, contact support with your account details.

logigame operates in compliance with Philippine online gaming regulations and PAGCOR's framework for online gaming operators. PAGCOR (Philippine Amusement and Gaming Corporation) is the national regulatory body that oversees gaming activities in the Philippines. Players are encouraged to verify the platform's current regulatory status directly with PAGCOR. logigame's operations adhere to applicable Philippine laws including AMLA, the Data Privacy Act, and relevant PAGCOR circulars.

The minimum age to register and play on logigame is 21 years old, in strict compliance with Philippine Republic Act No. 9287 and PAGCOR regulations. Age is verified during the KYC process through a valid government-issued Philippine ID. Any account found to belong to a person under 21 will be immediately closed, all balances forfeited, and the case reported to the appropriate regulatory authority. There are no exceptions to this policy.

You can request self-exclusion from logigame at any time by going to your account settings under the Responsible Gaming section, or by contacting our 24/7 live chat support. Options include temporary cool-down periods (24 hours to 30 days) and formal self-exclusion (3 months, 6 months, 1 year, or permanent). Self-exclusion takes effect within 24 hours. During the exclusion period, you cannot reverse the request and will not receive marketing communications from logigame.

Yes. logigame provides several responsible gaming controls directly in your account settings: daily, weekly, and monthly deposit limits; loss limits; wagering limits; and session time reminders. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to ensure the change is considered and intentional. These tools are completely free to use and are available to all logigame players at any time.

logigame protects all player data using 256-bit SSL encryption for data in transit and encryption at rest for sensitive stored data. logigame is fully compliant with the Philippine Data Privacy Act of 2012 (RA 10173) and maintains a designated Data Protection Officer. logigame does not sell player data to third parties. For full details on data practices, review the logigame Privacy Policy.

If you or someone you know is struggling with problem gambling in the Philippines, several resources are available: the National Center for Mental Health (NCMH) crisis line at 1553; PAGCOR's responsible gaming resources; and logigame's own 24/7 support team, which is trained to assist players with gambling concerns without judgement. You can also visit logigame's dedicated Responsible Gaming page for a full list of tools, self-assessment questions, and guidance.