logigame Privacy Policy

logigame ("logigame," "we," "us," or "our") operates the online gaming and sports betting platform accessible at logigame.app. In the course of providing our services to players across the Philippines — from Metro Manila and Cebu to Davao and beyond — we collect and process certain categories of personal information. This Privacy Policy describes those practices in full.

This policy applies to all personal information collected through the logigame website, mobile browser interface, and any related communications including email, live chat, and SMS. It applies to registered players, prospective players who browse without registering, and any individual who contacts logigame support or submits any form of inquiry to the platform.

By accessing logigame or creating an account, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.

logigame is the data controller responsible for the personal information processed on this platform. As the data controller, logigame determines the purposes for which and the manner in which personal data is processed.

logigame's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. You may contact the DPO directly at [email protected] with the subject line "Data Privacy Inquiry."

logigame collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity Data

• Full legal name as appearing on a valid Philippine government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Gender (optional, where provided)
• Photograph or scanned copy of government-issued ID (UMID, passport, driver's licence, or PhilSys National ID)

3.2 Contact Data

• Email address
• Philippine mobile number (Globe, Smart, or DITO)
• Residential address including barangay, city/municipality, province, and postal code

3.3 Financial Data

• GCash or PayMaya account details used for deposit and withdrawal transactions
• Bank account name and account number (for BPI, BDO, Metrobank, and other bank transfers)
• Transaction history: deposit amounts, withdrawal amounts, dates, and references
• Source-of-funds declarations where required under anti-money laundering regulations

3.4 Gaming & Behavioural Data

• Betting history, wagering amounts, game session durations, and game preferences
• Bonus redemption history and promotional participation records
• Responsible gaming settings and self-exclusion records

3.5 Technical Data

• IP address and approximate geolocation (city/province level)
• Device type, operating system, and browser version
• Session logs including login timestamps, pages visited, and time spent on the platform
• Cookies and similar tracking identifiers (see Section 9)

3.6 Communications Data

• Records of live chat conversations with logigame support
• Email correspondence and support ticket contents
• Responses to surveys, feedback forms, or promotional participation

logigame collects personal data through the following means:

• Direct collection: When you register for a logigame account, complete the KYC verification process, make a deposit or withdrawal, contact support, or participate in a promotion, you directly provide us with personal information.
• Automated collection: When you use the logigame platform, we automatically collect technical and behavioural data through cookies, server logs, and analytics tools embedded in the platform.
• Third-party sources: logigame may receive identity verification data from third-party KYC providers, fraud detection services, and payment processors (such as GCash's and PayMaya's transaction APIs) in order to validate transactions and confirm your identity.
• Regulatory sources: logigame may receive information about players from regulatory authorities including PAGCOR and the Anti-Money Laundering Council (AMLC) as part of our compliance obligations.

logigame processes your personal data only where there is a valid legal basis under the Data Privacy Act of 2012. The following table summarises the key purposes and their corresponding legal bases:

• Account registration and management — Processing is necessary for the performance of the contract (your logigame account agreement) and to comply with our legal obligations (KYC, age verification).
• Payment processing and financial transactions — Processing is necessary for the performance of the contract and to comply with Anti-Money Laundering Act (AMLA) obligations.
• Fraud prevention and security — Processing is necessary for our legitimate interests in protecting the platform and our players from fraud, cheating, and security breaches.
• Responsible gaming compliance — Processing is required to fulfil legal obligations under Philippine gambling regulations, including maintaining records of self-exclusion requests and deposit limits.
• Customer support — Processing is necessary for the performance of the contract and our legitimate interest in resolving player disputes and queries efficiently.
• Marketing and promotional communications — Processing is based on your explicit consent, given at the time of registration or subsequently. You may withdraw consent at any time via your account settings or by contacting support.
• Platform improvement and analytics — Processing is based on logigame's legitimate interest in improving the platform experience for Filipino players.

logigame does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Game providers (including Playtech): Game session data is shared with our game software providers to operate live dealer games and RNG games. Game providers are bound by contractual obligations to process data only for the purpose of delivering the game services.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services process your government ID and facial verification data solely for the purpose of confirming your identity in compliance with Philippine regulations.
• Regulatory and law enforcement authorities: logigame may disclose personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required by law or valid legal process.
• IT and security service providers: Hosting, cybersecurity, and fraud detection service providers may process technical data as part of their service delivery, under strict confidentiality and data processing agreements.

Some of logigame's third-party service providers, including certain game providers and cloud infrastructure vendors, may be located outside of the Philippines. Where personal data is transferred internationally, logigame ensures that adequate safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-02 on data sharing agreements.

Such safeguards may include data sharing agreements incorporating standard contractual clauses, or transfers to countries recognised as providing an adequate level of data protection by the National Privacy Commission. You may request information about the specific safeguards applicable to a particular transfer by contacting the logigame Data Protection Officer.

logigame retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of the account plus a minimum of five (5) years after account closure, in compliance with anti-money laundering record-keeping obligations under the AMLA.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with AMLA and tax record-keeping requirements.
• Gaming and behavioural data: Retained for two (2) years from the date of the session, or the lifetime of the account, whichever is longer.
• Support communications: Retained for two (2) years from the date of the last communication in a support case.
• Self-exclusion records: Retained indefinitely as required by responsible gaming regulatory obligations.

When retention periods expire, personal data is securely deleted or anonymised in accordance with logigame's data destruction procedures.

logigame uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. Cookies are small data files placed on your device when you access logigame.app.

logigame uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management and login authentication. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, last visited game category) to improve your experience on logigame.
• Analytics cookies: Collect anonymised data about how players use the platform (page views, session duration, feature usage) to help logigame improve the product. logigame uses analytics tools that process data in aggregate form.
• Marketing cookies: Used to deliver relevant promotional content. These are only activated where you have given explicit consent.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the logigame platform.

logigame implements technical and organisational security measures appropriate to the risk level associated with the personal data we process. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and logigame's servers
• Encryption at rest for sensitive personal and financial data stored in logigame's databases
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for administrative access to systems that process personal data
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Incident response procedures and a data breach notification process consistent with NPC requirements

Despite these measures, no internet-based platform can guarantee absolute security. If you have reason to believe your logigame account has been compromised, please contact support immediately.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by logigame:

• Right to be Informed: The right to be informed of how logigame collects and processes your personal data — as described in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data logigame holds about you, including information on how it is used and with whom it is shared.
• Right to Correction: The right to request correction of any inaccurate, incomplete, or outdated personal data logigame holds about you.
• Right to Erasure / Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to logigame's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may withdraw consent for marketing communications at any time through your account settings.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format for transfer to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Privacy Rights Request." logigame will respond within 15 business days of receiving a complete and valid request.

The logigame platform is strictly intended for persons aged 21 years or older, in compliance with Philippine gambling regulations. logigame does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to the appropriate regulatory authority.

Parents and guardians who believe a minor has registered on logigame are encouraged to contact support immediately at [email protected].

The logigame platform may contain links to third-party payment services (such as GCash and PayMaya portals) for the purpose of processing transactions. Once you leave the logigame platform and access a third-party site or service, this Privacy Policy no longer applies. logigame is not responsible for the data privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party service you access.

logigame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last updated" date at the top of this page will be revised accordingly. Where changes are material, logigame will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

Your continued use of logigame after the effective date of an amended Privacy Policy constitutes acceptance of the revised terms. If you do not accept the amended Privacy Policy, please cease using logigame and contact support to request account closure.

For any privacy-related questions, requests to exercise your data rights, or concerns about how logigame handles your personal data, please contact:

• Data Protection Officer: [email protected] (subject: "Data Privacy Inquiry")
• Live Chat: Available 24/7 on the logigame platform

If you are not satisfied with logigame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.